| Our Return Policy (30 day money back guarantee)
Formaltux.com offers a 30 money back guarantee!! Just return the items to us and we will refund the purchase price to you. No questions asked.
All returns must have a return authorization (R/A). To obtain an R/A please email us sales@formaltux.com and one will be issued no questions asked. We do need to know what you will be returning. No returns will be accepted without an R/A.
It is the customers responsibility for return shipping.
Formal Tuxedo assumes responsibility of defective product if notified within 14 days of receipt of goods and will replace any such product as soon as defective merchandise is received back. The buyer will be credited back the shipping charges for the return through the original purchase payment. Example if you pay with a credit card your card will be credited back the shipping charges for the return shipping.
We do not assume responsibility if the wrong size has been ordered. We will exchange the product but the buyer assumes responsibility of just the return shipping costs. We will ship the exchanges out at our expense.
Merchandise can be returned as long as it is unworn, unaltered and has all original tags and packaging within 30 days of purchase date. Shirts must be unopened from original packaging to receive credit for the return because it is not able to be repackaged and sold as new. You will be refunded the purchase price. Shipping is non-refundable.
No refunds will be issued on any worn or altered products or products that have been damaged in return shipping. Example: Not using a card board box to return item and item gets damaged by poor handling.
Shipping
We will ship out all orders within 24 hours. If their is a problem we will contact you.
All orders will be processed and orders will be shipped out the next business day.
All 2 day and overnight packages will be processed the same day as long as they are received by 12pm eastern time.
If you require any special shipping give us a call and we will do everything we could to help you.
For overnight delivery please call so we can make sure your package will arrive within the required time frame for your needs.
Overnight delivery may vary but is usually $35.00 Please call for Overnight Delivery. This way you could be sure you receive your package when you need it. 1-800-961-8033
2 Day delivery is $18 -$25.00
And regular ground is between $5.99 - $9.99
No refunds will be issued on any worn or altered products.
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